Privacy Policy

MessageRoom

www.messageroom.co.uk


Introduction

At MessageRoom, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information when you visit our website or use our call answering and message-taking services.


Who we are

We are MessageRoom, a provider of professional call answering, virtual receptionist, and business support services.

Our website is: www.messageroom.co.uk


What information we collect

We may collect and process the following types of information: 

  • Name, email address, telephone number — provided via enquiry forms, email or phone contact
  • Company name and business details
  • Details about your enquiry or the services you request
  • Service usage details (such as call data, message content, message delivery preferences)
  • Client account and billing information
  • Website usage data (such as IP address, browser type, pages visited) collected via cookies and analytics


 How we collect information

We collect personal information through: 

  • Contact forms submitted via our website
  • Direct email or phone enquiries
  • Service setup and account registration
  • Automatic website tracking (cookies and Google Analytics)


 How we use your information

We use your information to: 

  • Respond to enquiries and provide quotes
  • Set up and manage your call answering or message-taking services
  • Deliver messages as part of the service
  • Invoice for services and manage client accounts
  • Improve our website, services and customer experience
  • Meet legal and regulatory obligations


 Use of Google services

We use Google Analytics to understand how visitors interact with our website and to improve our website and marketing. Google Analytics uses cookies to collect information such as your IP address and browsing behaviour.

For more details on Google’s data policies, visit: https://policies.google.com/technologies/partner-sites


Cookies

Cookies are small files placed on your device. Our website uses cookies to: 

  • Enhance your browsing experience
  • Analyse website performance and visitor behaviour (via Google Analytics)

 You can choose to disable cookies via your browser settings if you prefer.


Data security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.


Sharing of data

We do not sell or trade your personal data.

We may share your data with trusted service providers (such as IT support, telecoms platforms, or payment processors) only where necessary to deliver our services and under strict confidentiality.


Your rights

You have the right to: 

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your personal data (where legally permissible)
  • Object to or restrict certain types of processing
  • Withdraw consent where processing is based on consent

 To exercise your rights, please contact us at: team@messageroom.co.uk


Policy updates

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.


Contact us

For any questions about this Privacy Policy or how we process personal data, please contact:

MessageRoom

Email: team@messageroom.co.uk

Phone: 01482 247024

Address: MessageRoom,West One Business Village,West Dock StreetHU3 4HH