Terms of Service

Terms of Service

MessageRoom

www.messageroom.co.uk

Effective Date: 05/06/2025


1. Introduction

Welcome to MessageRoom's website www.messageroom.co.uk

By accessing or using this website and our services, you agree to comply with and be bound by these Terms of Service ("Terms").

If you do not agree with these Terms, please do not use our website or services.


2. Who we are

MessageRoom provides professional telephone answering, message taking, virtual receptionist, and related business support services.


3. Website use

You agree to use this website for lawful purposes only and not to: 

  • Use the website in any way that breaches applicable laws or regulations
  • Interfere with or disrupt the operation of the website
  • Attempt to gain unauthorised access to any part of the website or our systems


 4. Enquiries and service orders

Submitting an enquiry or quote request via our website does not constitute a formal agreement for services.

All telephone answering services are provided subject to availability and will be confirmed through a formal service agreement or contract.


5. Service terms

When you become a customer: 

  • Services provided will be in accordance with your agreed service package (e.g. call answering hours, message delivery methods, pricing).
  • You are responsible for providing accurate instructions for how your calls should be handled.
  • You must not use our services for illegal, fraudulent, or misleading purposes.


 6. Call handling and message content

We aim to handle calls and deliver messages accurately and promptly. However: 

  • We do not guarantee that every call or message will be free from human or technical error.
  • We are not liable for any loss arising from delays or errors in call handling or message delivery, except in cases of proven negligence.


 7. Intellectual property

All content on this website (including text, images, logos, and design) is the property of MessageRoom or its licensors and is protected by intellectual property laws.

You may not reproduce or distribute any content without written permission.


8. Limitation of liability

We provide this website and our services on an "as is" basis. To the fullest extent permitted by law, we exclude liability for: 

  • Loss of business, profits, or data
  • Indirect or consequential loss
  • Any inaccuracies, errors, or interruptions in service


 9. Payment terms

Fees for our services are payable as per the agreed terms in your service contract or invoice.

Failure to make payments may result in suspension or termination of services.


10. Privacy

Your use of this website and our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

You can view our Privacy Policy here: Privacy Policy


11. Changes to these Terms

We may update these Terms from time to time. The latest version will be published on this page.

Continued use of the website or services after any changes constitutes your acceptance of the revised Terms.


12. Governing law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.


13. Contact us

If you have any questions about these Terms, please contact us:

MessageRoom

Email: team@messageroom.co.uk

Phone: 01482 247024

Address: MessageRoom,West One Business Village,West Dock StreetHU3 4HH